The policyholder or insured must inform the insurer, generally within 48 hours, of any event of which they become aware which may result in liability on the part of the insurer, of any request for compensation made by an affected party or of any civil or criminal proceedings under way. They should then send written notification of the event, within 8 days. The insured may not propose or offer the affected party any amount of compensation without authorisation from the insurer, nor provide advice or assistance or make advance payments in the name and on behalf of the insurer without its prior consent.